Frequently Asked Questions
Everything you need to know about your BioMane experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your process.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized depending on the collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, BioMane is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes in all our garment production.
Can I change or cancel my order after it's placed?
Once an order is placed, it is sent to our warehouse for immediate processing. You have a 30-minute window to contact support for cancellations before the order is locked.